Residential Support
Reliable support for your energy needs
Whenever you have questions about rebates, your rate plan, support for your account, or guidance with appliances or solar installation—we’re here for you and ready to help. Count on us for personalized service tailored to your residential energy needs.
Stay Safe
What to do if you encounter downed power lines?
- Stay inside: Do not exit your car or home.
- Avoid contact: Keep a safe distance from the area.
- Call 9-1-1: Report the situation immediately for quick and safe resolution.
Emergency Hot Water Heater Service
Hot water heater not working or leaking?
Immediate assistance when you need it most
Hot water heater issues are problems nobody needs. Whether it’s a sudden leak or a complete breakdown, our emergency hot water heater replacement service will quickly resolve your hot water hassles.
- For the fastest service, call: (650) 314-4796
- Or email us: homeupgrade@pce.franklinenergy.com
Personal Service
Have questions or need help? We've got you
Expert support for your energy needs
We’re committed to responsive service that ensures your energy experience is seamless and stress-free. You’ll deal directly with a dedicated local PCE specialist who will take the time to understand your personal energy needs.
Your PCE team is on the job for you.
Talk with a PCE team member
- 1-866-966-0110
- Monday through Friday, 9 AM to 5 PM
Operations & Deliveries
- 2075 Woodside Rd.Redwood City, CA 94061
Email us
- info@pencleanenergy.com
Media Inquiries
Electric Vehicle Advice
Need help getting started with EVs?
Incentives and answers for your journey
It’s easy to learn about EV charging, maintenance, range, and incentives with a free, independent EV Advisor ready with answers. Let us help you figure out your electric ride.
More Options
Self-serve options
What you need, fast and easy.
Prefer to manage your energy needs on your own?
These self-serve options give you quick access to essential services and information with just a few clicks.
Support for Businesses
Are you a PCE business customer?
We have separate and dedicated support for you.
If you’re a business customer, we have dedicated support for you. Whether you’re a small startup or a large corporation, our dedicated business team is here to help. Take advantage of energy-saving programs that help you reduce consumption and lower operational costs—with many resources for customized solutions tailored to your industry.
